Notice of free inspection for customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK-X1” for 4K Action Cam – Updated on 29th July 2016

The “Notice of free inspection for customers using the Dive Door “AKA-DDX1 with the Waterproof Case “SPK-X1” for 4K Action Cam” regarding a free inspection service was announced in July 31, 2015. Sony will offer an extension of the free inspection service until October 31, 2017.

July 31, 2015

Thank you for your interest in Sony products.

It has come to our attention that the REC button of the Digital 4K Video Camera Recorder Action Cam “FDR-X1000V” or “FDR-X1000VR” may sometimes not work when the Waterproof Case “SPK-X1” supplied is used with the Dive Door “AKA-DDX1 ” which is sold separately for underwater shooting to a depth of up to 60 meters.

We kindly request that customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK-X1” to contact Sony Contact Center at +971 800 7669 to request a free inspection.
Please be advised to bring along the Dive Door “AKA-DDX1” and the Waterproof Case “SPK-X1” for inspection.

We apologise for any inconvenience this may have caused and thank you for your understanding and cooperation.

[Affected models]

[Symptoms]
When replacing the door of the Waterproof Case “SPK-X1” with the Dive Door “AKA-DDX1,” the following may happen depending on the situation. 　
・The REC button does not work.
・The waterproof performance degrades due to forceful pressing of the REC button.

*You can protect the Action Cam up to 10m deep with supplied or separately sold Waterproof Case (SPK-X1) for waterside fun like surfing.

[Period of free inspection service]
Until July 31, 2016

For any questions, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres’ page.

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