Sony SupportHDR-AZ Series

Article ID : 00100083 / Last Modified : 11/04/2018Print

The Live-View Remote cannot be connected to the camera via Wi-Fi.

    If you cannot connect the Live-View Remote to the camera via Wi-Fi, try the procedure below.

    NOTE:

    • If the LCD screen of the Live-View Remote displays the error number, refer to the following FAQ.
      An error is displayed on the LCD screen of the Live-View Remote.

    • You cannot connect the camera to the Live-View Remote via Wi-Fi if the software version of the camera and the Live-View Remote is not the latest version. Update the software to the latest version.

    1. Turn off the Live-View Remote and the camera and turn them on again, then reconnect to Wi-Fi from the beginning.

    2. Remove the battery and the memory card from the camera and reinsert them, then connect to Wi-Fi from the beginning.

      NOTE:

      • If the recordable memory card is not inserted to the connected camera, you may not be able to connect the camera via Wi-Fi.

      • Check that each side of the memory card is facing the correct direction.

    3. Follow the procedure below, reset the Live-View Remote and reconnect to Wi-Fi from the beginning. You need to set the date and time after the setting is reset.

      1. Turn on the Live-View Remote and press the MENU button on the top of the Live-View Remote.

      2. Select Image and Image select .

        Image

      3. Select OK.

        Image

      4. The display disappears and the date and time setting screen appears. Set the date and time setting.

    4. Reset the camera setting and reconnect Wi-Fi from the beginning. If you reset the camera, all settings including the date and time setting are reset. Images are not deleted.

      • For the resetting method of the Action Cam, refer to the setting items in the instruction manual. Set the date and time setting after the setting is reset.
      • For the resetting method of the DSC-QX series, press the RESET button on the camera using a thin-tipped object.
        This camera does not have the date and time setting function. When the Live-View Remote and the camera is connected to Wi-Fi, the camera clock is set to the same time as the Live-View Remote.

    5. Press the RESET button on the Live-View Remote and reconnect to Wi-Fi from the beginning.

    6. If none of the above operations show improvement, there may be a problem with the Live-View Remote or the camera.

      • If the camera can connect to the smartphone or tablet via Wi-Fi, there may be a problem with the Live-View Remote.
      • If you have multiple compatible cameras, check that the Live-View Remote is able to connect to other cameras via Wi-Fi. If connection to any camera cannot be established, there may be a problem with the Live-View Remote.