Sony Support

Article ID : 00158923 / Last Modified : 07/01/2019Print

There is no audio from the Home theater, Amplifier or AV receiver. (X9350D/X94xxC/X93xxC series)

    To output TV sound from the audio devices with Optical Digital Audio Out jacks or HDMI ARC jacks, set ClearAudio+ and Sound Restoration (DSEE) to Off with the following steps.

    NOTES:

    • X9350D/X94xxC/X93xxC series supports High-Resolution Audio but cannot output High-Resolution Audio from the Optical Digital Audio Out jacks or HDMI ARC jacks.
    • High-Resolution sound output will only work with the built-in speaker of the Android TV.

    • Set ClearAudio+ to Off
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Sound in the TV category.
      4. Select Sound.
      5. Select ClearAudio+.
      6. Select Off.

    • Set Hi-Res Up-Scaling (DSEE HX) to Off
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Sound in the TV category.
      4. Select Sound.
      5. Select Hi-Res Up-Scaling (DSEE HX).
      6. Select Off.