Performing a forced Factory data reset will remove all customized settings in the TV including downloaded apps, systems data, channels, and wireless network settings. For some models listed below, if you perform a forced Factory data reset, then the Demo data for retail will be erased from internal storage.
- 2020 models: A8H, X80H, X85H, X90H, X91H, X95H (49/85), X95H (55/65/75), Z8H, Z9H series
- 2019 models: Z9G, A9G, X85G (55/65/75/85), X95G series
- 2018 models: A9F, Z9F series
This article can be used to perform a forced Factory data reset in situations when you can't perform a normal factory data reset, such as:
- when the software crashes after a firmware update.
- when the screen of the normal factory data reset doesn't open for some reason.
WARNING: The Forced Factory data reset will clear all of your customized settings including the parental lock setting and followings.
- Google Account
- System & Applications data
- Downloaded Applications
- Channels
- Wireless network settings
Before you start
- A forced Factory data reset can only be done if the TV has been upgraded to Android™ 6.0 Marshmallow or later.
- This procedure may require two people.
- If you can access the TV menu, perform a Factory data reset instead.
- Depending on which TV model you have, the location of the buttons will vary.
- Some of application's data might be recovered if Apps synced with your Google account.
- Android 9, Android 10:
HOME — Settings — Device Preferences or Accounts & Sign-In — Google — Choose synced apps — select items which sync with account — Sync now - Android 7.0, Android 8.0:
HOME — Settings — Google — Choose synced apps in Sync — select items which sync with account — Sync now - Android 6.0:
HOME — Settings — Personal — Google — Choose synced apps in Sync — select items which sync with account — Sync now
Follow these steps to perform a force Factory data reset.
First, determine the number of buttons on your TV:
- Only one button on the TV: The (Power)
button is located on the bottom center or left side of the TV when viewed from the front. - Three buttons on the TV: The buttons are located on either right or left of the TV.
If you can't find the buttons on the TV, refer to the TV manuals.
Type A: Your TV model has only one button
For X7 and W8 series
- Unplug the TV's AC power cord (mains lead) from the wall outlet.
- Press and hold the Power button on the TV (not on the remote) and then, while holding the buttons down, plug the AC power cord back in and continue to hold the button down until the Android loading screen appears.
- Once the Android loading screen appears, release the button.
- After finishing the reset, the TV will reboot (turn on and off), and shows the Initial Setup screen.
For Other models:
- Unplug the TV's AC power cord (mains lead) from the wall outlet.
- Press and hold the Power buttons on the TV (not on the remote) and then, while holding the buttons down, plug the AC power cord back in and continue to hold the buttons down until the white LED light appears.
NOTE: It will take approximately 10-30 seconds for the LED light to turn white. - Once the white LED light appears, release the buttons.
NOTE: If the LED light doesn't turn white within 30 seconds, start from Step 1 again.
- Wait a few minutes for the Factory data reset process to take place. The TV will reboot (turn on and off) twice.
NOTE: If the TV doesn't turn back on automatically, press the Power button to turn TV on. - When the Welcome setup screen appears, perform the setup.
NOTE: If the Welcome setup screen doesn't appear, unplug the AC power cord and then plug it back in.
If the forced Factory data reset didn't resolve the issue, repeat the procedure again starting from Step 1.
Type B: Your TV model has three buttons
NOTES:
- For models released in 2020: The position of the buttons are either right or left on the side, depending on the models. The Down (-) button is directly below the Power button of your TV.
- For models released in 2019 or earlier: When facing the back of your TV, the buttons are on the right. The Down (-) button is directly below the Power button on the back of your TV.
For X74xxH, X75xxH Series:
- Unplug the TV's AC power cord (mains lead) from the wall outlet.
- Simultaneously press and hold down the Power and volume Down (-)
buttons on the TV (not on the remote) and then, while holding the buttons down, plug the AC power cord back in and continue to hold the buttons down until Erasing screen appears.
NOTE: It will take approximately 10-30 seconds for appearing Erasing screen. - Once the Erasing screen appear, release the buttons.
NOTE: If Erasing screen doesn't appear within 60 seconds, start from Step 1 again. - Wait a few minutes for the Factory data reset process to take place. The TV will reboot (turn on and off).
NOTE: If the TV doesn't turn back on automatically, press the Power button to turn TV on. - When the Welcome setup screen appears, perform the setup.
NOTE: If the Welcome setup screen doesn't appear, unplug the AC power cord and then plug it back in. - If the forced Factory data reset didn't resolve the issue, repeat the procedure again starting from Step 1.
For other models:
- Unplug the TV's AC power cord (mains lead) from the wall outlet.
- Simultaneously press and hold down the Power and volume Down (-) buttons on the TV (not on the remote) and then, while holding the buttons down, plug the AC power cord back in and continue to hold the buttons down until the green LED light appears.
NOTE: It will take approximately 10-30 seconds for the LED light to turn green.
- POWER button
- volume Down (-) button
- Rear of TV
- Once the green LED light appears, release the buttons.
NOTE: If the white LED light doesn't turn green within 30 seconds, start from Step 1 again. - Wait a few minutes for the Factory data reset process to take place. The TV will reboot (turn on and off) twice.
Welcome setup screens will appear on the TV twice. Do NOT setup the first Welcome setup screen. The TV will auto Factory data reset within one minute of the first Welcome setup screen.
NOTES:
- For models released in 2019 or earlier: Welcome setup screens will appear on the TV twice. Do NOT setup the first Welcome setup screen. The TV will auto Factory data reset within one minute of the first Welcome setup screen.
- If the TV doesn't turn back ON automatically, press the Power button to turn TV back ON.
- When the Welcome setup screen appears, perform the setup.
NOTES:
- For models released in 2019 or earlier: Perform the setup when the second Welcome setup screen appears.
- If the Welcome setup screen doesn't appear, unplug the AC power cord and then plug it back in.
If the forced Factory data reset didn't resolve the issue, repeat the procedure again starting from Step 1.
