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Thank you for purchasing a Sony product.
Please refer to below Warranty Terms & Conditions.
Sony Middle East and Africa FZE (“We”, “Sony”) provides you manufacturer warranty coverage as provided in sections (1) through (4) for Sony Products (“Manufacturer Warranty”).
Please carefully read and understand the terms and conditions of the Warranty provided hereunder.
Manufacturer Warranty Terms & Conditions:
1) Sony Products Covered Under Manufacturer Warranty:
Sony Product shall mean Sony branded products as listed below that you purchased as customer in The Republic of South Africa from authorised retailer with valid proof of purchase (original invoice or sales receipt), indicating the date of purchase, model name of the product, retailer's name/ Stamp .
| Sony Products Covered By Warranty | Warranty Period |
|---|---|
| Televisions | 2 Years |
| DVD and BD Player | 2 Years |
| Home Theater | 2 Years |
| HiFi Audio System | 2 Years |
| HiFi Component | 2 Years |
| Radio Cassette | local warranty by distributor* |
| Radio | local warranty by distributor* |
| Digital Music Player | local warranty by distributor* |
| IC Recorder | local warranty by distributor* |
| Wireless Speaker | local warranty by distributor* |
| Headphone (Bluetooth models only) | local warranty by distributor* |
| Car Audio | 1 Year |
| Car Audio - Es Series Main Unit, Sub-woofers & Speakers ** | 3 Years |
| Inter-changeable Lens Camera | 2 Years |
| Inter-changeable Lens | 2 Years |
| Digital Compact Camera # | 2 Years |
| Camcorder & Action Camera # | 2 Years |
| CreativePro Camera & Cinema Line (Please refer to below Table) | 2 Years |
| Models | |
|---|---|
| CreativePro Camera | HXR-MC2500 |
| HXR-NX100 | |
| HXR-NX200 | |
| HXR-NX80 | |
| HXR-NX5R | |
| PXW-X70 | |
| PXW-Z90T | |
| PXW-Z150 | |
| PXW-Z190 | |
| PXW-FS5M2 | |
| HXR-MC88 | |
| Cinema Line | PXW-FS7M2 |
| PXW-FS7M2K | |
| VENICE (MPC-3610) | |
| PXW-FX9T | |
| PXW-FX9TK | |
| ILME-FX3 | |
| ILME-FX6 | |
| ILME-FX30B | |
| ILME-FX30 | |
| ILME-FR7 (Marco) | |
| MPC-3626 (VENICE 2 : 6K) | |
| MPC-3628 (VENICE 2 : 8K) |
** Non ES Series sub-woofers and speakers are not covered under warranty.
# 1 Year Warranty coverage for any purchases made up to 31st March'24.
Products, that are not on the above list, are not covered by the Manufacturer Warranty and please contact your local retailer for the warranty information.
2) Parts Not Covered Under Manufacturer Warranty:
(i) Accessories (such as remote controls, adaptors, cables and similar items)
(ii) Consumables (components that are expected to require periodic replacement during the lifetime of a product such as batteries and similar items)
(iii) Cosmetic parts of the product (such as cabinets, buttons, switches and similar items)
(iv) Software and any updates thereof
3) Manufacturer Warranty Conditions:
a) In order to benefit from the Manufacturer Warranty, you have to present authorised reseller's invoice / receipt, which shows the date of purchase of subject Sony Product.
b) The Manufacturer Warranty being offered is only for repair of the subject Sony Product, NOT a replacement of the product, etc.
c) The Manufacturer Warranty being offered does NOT cover:
- Transportation to and from the service centre, shipping costs, local customs and any other traffic related costs that may occur.
- Removal and installation of the unit.
- Any physical damage or burnt components due to build-up of excessive heat, corrosion due to moisture, liquid, insects, external hits, internal glass breaks, accidents, transit damage, power fluctuations, product misuse, improper cleaning, wear and tear, natural disaster, act of God, and / or by any operation violating or not covered by usage instructions.
- Sony Products tampered with or repaired by any person who is not authorized by Sony.
- Sony Products whose Model Name or Serial Number does not match with that on the set, invoice / receipt or the product carton, or if they have been altered, removed or mutilated.
d) Only Sony’s authorized service centers, listed below, can judge whether or not the Manufacturer Warranty is applicable under the above mentioned conditions.
4) Disclaimer:
To the extent allowed by applicable laws, no implied warranty (including that of satisfactory quality or fitness for a particular purpose) applies to Sony Products. You can enforce your right or cure any damage caused to you only by ways specified in the Manufacturer Warranty. Sony shall not be liable for loss of data or any incidental, indirect, special or consequential damages (including loss of benefits or profits) arising from or in connection with Sony Products, whether based on contract, tort or otherwise.
Please contact the following Sony authorized service center to avail the Manufacturer Warranty:
- Sony Authorised Service Centres that repair TV, DVD and BD Player, Home Theater, HiFi Audio System, HiFi Component and Car Audio:
| City/Town | Service Center | Address | Telephone | Email Address | Service Hours | |
|---|---|---|---|---|---|---|
| Mon - Fri | Sat | |||||
| GAUTENG | ||||||
| MIDRAND | SVS ELECTRONICS | Unit 4, Saint James Commercial Park, 552 James Cres, Halfway House, Midrand, 1685, South Africa | +27118055148 | svselectron@gmail.com | 08:00 - 16:00 | 08:30 - 13:00 |
| ALBERTON | COMMUNITY ELECTRONICS | Shop 13 Helens 20 Centre, Kritzinger Road, Florentia, Alberton, South Africa | +27119072165 / +27118697209 | vee77@live.co.za | 08:30 - 17:30 | 08:30 - 13:30 |
| PRETORIA | PMC ELECTRONICS | 441 Windsor Road, Garsfontein, Pretoria | +271129985556 | pmcparts@mweb.co.za | 08:30 - 17:30 | 08:30 - 13:30 |
| VEREENIGING | HENBERG ELECTRONICS | Bashee Street East, Three Rivers, Vereeniging, South Africa | +27164231242 / +27164231243 / +27164231244 | jaques@henberg.co.za | 08:00 - 17:00 | 08:00 - 13:00 |
| WESTERN CAPE | ||||||
| CAPE TOWN | RDC TV Repairs | 91 Voortrekker Road, Parow, Cape Town | +272219112183 | info.rdctv@gmail.com | 08:00 - 17:00 | 09:00 - 12:00 |
| GEORGE | DCB ELECTRONICS | 36 Market Street, George, South Africa | +27448744280 / +2715004222 | electronicsdcb@gmail.com | 08:30 - 17:00 | Closed |
| KWA ZULU NATAL | ||||||
| DURBAN | MASTER VISUAL TECHNOLOGIES | 482 Peter Mokaba Ridge, Essenwood, Berea, Durban, South Africa | +27313124213 | umgeni@masterav.co.za | 08:00 - 17:00 | 08:00 - 12:00 |
| NEWCASTLE | RAJ MAHARAJ REPAIRS | 17 Usco Road, Amiel Park, Newcastle, South Africa | +27343125128 | raj.maharaj22@gmail.com | 08:00 - 17:00 | 09:00 - 12:00 |
| FREE STATE | ||||||
| WELKOM | TV MECCA | 7 Neser Street, Welkom, South Africa | +27573533219 | liza@tvmecca.co.za | 08:00 - 17:00 | 08:00 - 12:00 |
| BLOEMFONTEIN | HAWK REPAIRS | 20 Klynveld Street, Fichardtpark, Bloemfontein, South Africa | +27514304722 / +27817507016 | info.hawkrepairs.co.za | 08:00 - 17:00 | Closed |
| BETHLEHEM | ELECTRACORP | 27c Roux Street, Bethlehem, South Africa | +27583035483 | m.vdheever@electracorp.net | 08:00 - 17:01 | 08:00 - 12:00 |
| EASTERN CAPE | ||||||
| EAST LONDON | THE REPAIR CENTRE | 6 Amaway Centre, Main Road, Amalinda, East London, South Africa | +27875501767 / +27630136380 | therepaircentre@maxitec.co.za | 08:00 - 17:00 | 08:00 - 12:00 |
| QUEENSTOWN | THE REPAIR CENTRE QUEENSTOWN | 15 Tylden Street, Queenstown, South Africa | +27875501767 / +27630136380 | the.repair.centre911@gmail.com | 08:00 - 17:00 | 08:00 - 12:00 |
| GQEBERHA | VR ELECTRONICS | 4 Van Eck Street, Lorraine, Gqeberha, South Africa | +27413684601 | support@vrelectronics.co.za | 08:00 - 17:00 | 09:00 - 12:00 |
| LIMPOPO | ||||||
| POLOKWANE | DAVID ELECTRONIC REPAIRS | 89 Schoeman Street, Polokwane, South Africa | +27817481997 | davidteleaid@gmail.com | 08:00 - 17:00 | 08:00 - 13:00 |
| NORTH WEST | ||||||
| KLERKSDORP | B Electric | 3 kirstein street, Flimieda, Klerksdrop, South Africa | +27603781302 | jcblom90@gmail.com | 08:00 - 17:00 | Closed |
| RUSTENBURG | RUSTENBURG TV CENTRE | 6 Mangaan Street, Zinniaville, Rustenburg, South Africa | +27145382103 / +27145380519 | vanessa@rustenburgtvcentre.co.za | 08:00 - 17:00 | 08:00 - 17:00 |
| MPUMALANGA | ||||||
| BETHAL | DAVES ELECTRONICS | 11A Vuyisile Mini Street, Bethal, South Africa | +27176472617 | davelec@lantic.net | 08:00 - 17:00 | Closed |
| NELSPRUIT | RADIO VISION | 40 Mostert Street, Sonheuwel Central, Nelspruit, South Africa | +27137554727 | elize@radiovision.co.za | 08:00 - 17:00 | 08:00 - 12:00 |
| NORTHERN CAPE | ||||||
| REFER TO HAWK REPAIRS, BLOEMFONTEIN | ||||||
- Sony Authorised Service Centres that repair Inter-changeable Lens Camera, Inter-changeable Lens, Digital Compact Camera and Camcorder & Action Camera :
PREMIUM BRAND DISTRIBUTORS
Grey Owl Village, Brakfontein Rd, Louwlardia,
Centurion, Johannesburg, South Africa
Telephone: +27861164566
Email: anetb@premiumgroup.co.za
Service Hours:
Mon-Fri; 08:00am - 05:00pm
Sat; 08:00am - 12:00pm
- Sony Authorised Service Centres that repair CreativePro Cameras and Cinema Line:
| City/Town | Service Center | Address | Telephone | Email Address | Service Hours | |
|---|---|---|---|---|---|---|
| Mon To Fri | Saturday | |||||
| GAUTENG | ||||||
| JOHANNESBURG | PREMIUM BRAND DISTRIBUTORS | Grey Owl Village, Brakfontein Rd, Louwlardia, Centurion, Johannesburg, South Africa | +27861164566 | lourens@premiumgroup.co.za | 08:00 - 17:00 | 08:00 - 12:00 |
| JOHANNESBURG | CENTRAL ENGINEERING | 1 Galana Street, Glenvista, Johannesburg, South Africa | +27825548016 | centraleng@gmail.com | 08:00 - 17:00 | 08:00 - 12:00 |
| JOHANNESBURG | VISUAL IMPACT | 32 Bompas Road, Dunkeld, Johannesburg, South Africa | +27117889879 | jose@visuals.tv | 08:00 - 17:00 | 09:00 -12:00 |
| SANDTON | PROTEA TECHNOLOGY | 23 Galaxy Avenue, Frankenwald, Sandton, South Africa | +27117195700 | GrahamR@protea.co.za | 08:00 - 16:30 | Closed |
| MIDRAND | JASCO ELECTRONICS | Cr Alexandra Ave & 2nd St, Halfway House, Midrand, South Africa | +27832359604 | ricky.pather@jasco.co.za | 08:00 - 17:00 | 08:00 - 12:00 |
* These Sony products carry local warranty by the distributor. Please check with below Service centre or the retailer for the warranty period, warranty terms and condition.
SMD TECHNOLOGIES
23 Nguni Drive, Longmeadow, Modderfontein,
Johannesburg, South Africa
Telephone: +27116083633
Email: fabian@smdtechnologies.co.za
Service Hours:
Mon-Fri; 08:00am - 05:00pm
Additionally, the customer may contact Sony authorised service centre as specified below in the Kingdom of Eswatini, the Kingdom of Lesotho, the Republic of Botswana and the Republic of Namibia to avail the Manufacturer Warranty for TV, DVD and BD Player, Home Theater, HiFi Audio System and HiFi Component. If customer chooses to avail Manufacturer Warranty in any country listed in preceding sentence, the law of such country will be applicable to the Manufacturer Warranty, and the law of country where you actually purchase such Sony Product will not apply
Sony authorised service centre in the Kingdom of Eswatini:
TV DOCTORS
14 Riverside Estate, Mbabane, Swaziland
Telephone: +26824041063
Email: tvdoctors@swazi.net
Service Hours:
Mon-Fri; 08:00am - 05:00pm
Sat; 08:00am - 01:00pm
Sony authorised service centre in the Kingdom of Lesotho:
ELECTRACORP
3 Options Building, Pioneer Road, Maseru, Lesotho
Telephone: +266583035483
Email: g.clark@electracorp.net
Service Hours:
Mon-Fri; 08:00am - 05:00pm
Sony authorised service centre in the Republic of Botswana:
| City/Town | Service Center | Address | Telephone | Email Address | Service Hours | |
|---|---|---|---|---|---|---|
| Mon To Fri | Saturday | |||||
| FRANCISTOWN | JV ELECTRONICS | Plot 229, Light Industrial, Francistown, Botswana | +2672414111 | jvelectronics11@gmail.com | 08:00 - 17:00 | Closed |
| GABORONE | VOLTECH SERVICE CENTRE | Plot 1234, Haile Selassie Road, Gaborone, Botswana | +2673918729 | voltecsc@yahoo.com | 08:00 - 17:00 | 08:30 - 14:00 |
Sony authorised service centre in the Republic of Namibia:
PENTECH SUPPORT
44 Rieckmann St, Pioniers Park, Windhoek, Namibia
Telephone: +26461244395
Email: xavier@pentechsupport.com
Service Hours:
Mon-Fri; 07:30am - 05:00pm
Sat; 08:00am - 01:00pm
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