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Thank you for purchasing a Sony product.

 

Please refer to below Warranty Terms & Conditions

Sony Middle East and Africa FZE (“We”, “Sony”) provides you manufacturer warranty coverage as provided in sections (1) through (4) for Sony Products (“Manufacturer Warranty”). 

Please carefully read and understand the terms and conditions of the Warranty provided hereunder.

Manufacturer Warranty Terms & Conditions:

1) Sony Products Covered Under Manufacturer Warranty:

Sony Product shall mean Sony branded products as listed below that you purchased as customer in The Arab Republic of Egypt from authorised retailer with valid proof of purchase (original invoice or sales receipt), indicating the date of purchase, model name of the product, retailer's name/ stamp .

Sony Products Covered By Warranty	Warranty Period
Televisions	local warranty, by Distributor*
DVD and BD Player	local warranty, by Distributor*
Home Theater	local warranty, by Distributor*
HiFi Audio System	local warranty, by Distributor*
HiFi Component	local warranty, by Distributor*
Radio Cassette	1 Year
Radio	1 Year
Digital Music Player	1 Year
IC Recorder	1 Year
Wireless Speaker	1 Year
Headphone (Bluetooth models only)	1 Year
Car Audio (Except ES Series)	1 Year
Car Audio - Es Series Main Unit, Sub-woofers & Speakers **	3 Years
Inter-changeable Lens Camera	2 Years
Inter-changeable Lens	2 Years
Digital Compact Camera	2 Years
Camcorder & Action Camera	2 Years

** Non ES Series sub-woofers and speakers are not covered under warranty.

Products, that are not on the above list, are not covered by the Manufacturer Warranty and please contact your local retailer for the warranty information.

2) Parts Not Covered Under Manufacturer Warranty:

(i) Accessories (such as remote controls, adaptors, cables and similar items)

(ii) Consumables (components that are expected to require periodic replacement during the lifetime of a product such as batteries and similar items)

(iii) Cosmetic parts of the product (such as cabinets, buttons, switches and similar items)

(iv) Software and any updates thereof

 3) Manufacturer Warranty Conditions:

a) In order to benefit from the Manufacturer Warranty, you have to present authorised reseller's invoice / receipt, which shows the date of purchase of subject Sony Product.

b) The Manufacturer Warranty being offered is only for repair of the subject Sony Product, NOT a replacement of the product, etc.

c) The Manufacturer Warranty being offered does NOT cover:

- Transportation to and from the service centre, shipping costs, local customs and any other traffic related costs that may occur.

- Removal and installation of the unit.

- Any physical damage or burnt components due to build-up of excessive heat, corrosion due to moisture, liquid, insects, external hits, internal glass breaks, accidents, transit damage, power fluctuations, product misuse, improper cleaning, wear and tear, natural disaster, act of God, and / or by any operation violating or not covered by usage instructions.

- Sony Products tampered with or repaired by any person who is not authorised by Sony.

- Sony Products whose Model Name or Serial Number does not match with that on the set, invoice / receipt or the product carton, or if they have been altered, removed or mutilated.

d) Only Sony’s authorised service centres, listed below, can judge whether or not the Manufacturer Warranty is applicable under the above mentioned conditions.

 4) Disclaimer:

To the extent allowed by applicable laws, no implied warranty (including that of satisfactory quality or fitness for a particular purpose) applies to Sony Products. You can enforce your right or cure any damage caused to you only by ways specified in the Manufacturer Warranty. Sony shall not be liable for loss of data or any incidental, indirect, special or consequential damages (including loss of benefits or profits) arising from or in connection with Sony Products, whether based on contract, tort or otherwise.

Please contact the following Sony authorised service centre to avail the Manufacturer Warranty:

 

- Sony Authorised Service Centres that repair Radio Cassette, Radio, Digital Music Player, IC Recorder, Wireless Speaker and Headphone (Bluetooth models only):

 

Service Center	City / Area	Address	Telephone	Service Hours	Email
Jovi Tronix	Agouza - (Giza)	17 Al MathafZeraey st., Agouza Giza Governorate, Giza, Egypt	+201002252019	Sat to Thur 11.00am to 7.00pm	info@jovitronix.com
	Alexandria	Watania Buildings, 14 May bridge, Smouha, Alexandria, Egypt	+201096422966
	Nasr City (Cairo)	15 M. Fahmy el Mohdar st., from tayaran st. Nasr City, Cairo	+201099767704
AudioTech	Heliopolis	95D 6th floor, El Merghany St., Heliopolis, Cairo	+201099940322	Sun to Thur 09.00am to 05.00pm	sc.ce@audioteceg.com
	Sheraton	Building 19, Block 1253, 7th District Sheraton - Extension Abdel Hamid Badawy

 

- Sony Authorised Service Centres that repair Car Audio Main Unit, ES Series Sub-Woffers & Speakers:

Adrian Group

41, Gamaet El Dawel Arabia, Mohandsein, Giza, Egypt

Telephone:

+20 233371377
+20 233389301

Service Hours:

Mon – Sat; 10:00am - 10:00pm

 

- Sony Authorised Service Centres that repair Digital Compact Camera, Camcorder & Action Camera :

 

Service Center	City / Area	Address	Telephone	Service Hours	Email
IBS	Mokattam	6023, Section G Street 9 Al-Mokattam Cairo, Egypt	+2019627	Sun to Thur 9.00am to 6.00pm	Customerservice@ibs.com.eg
	Alexandria	Watania Buildings, 14 May bridge, Smouha, Alexandria, Egypt

 

-Sony Authorised Service Centres that repair Inter-changeable Lens Camera, Inter-changeable Lens, Digital Compact Camera, Camcorder & Action Camera:

Advance Media (LLC)

Office (107)_Down Town mall, Sheikh Zayed City, Giza, Cairo, Egypt

Telephone:

+20 238514861

+20 1557350755

Service Hours:

San – Thu; 10:00am - 05:00pm

 

* These Sony products; Televisions, DVD and BD Player, Home Theater, HiFi Audio System and HiFi Component, carry local warranty by the distributor. Please check with Elaraby Service centre (Telephone (+20) 19319) or the retailer for the warranty period, warranty terms and condition.