When selecting content on the Amazon Prime Video app, the video could not playback and display black screen
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
To recover from black screen, press the HOME button on the TV remote to exit the app, and then start the Amazon Prime app again.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
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