Audio issues, such as imbalanced sound, volume adjustments, skipping sound, and noise
Note: If the issue you are having is a volume difference between the left and right earbuds, refer to the There is a difference in volume between the left and right sides, or the bass (low frequency) sound is insufficient article.
Go to the Headphones Troubleshooting Guide top page
Select the appropriate headphones type or model for troubleshooting steps:
The volume cannot be adjusted
Sound skips when using the headphones
Noise is heard from the headphones
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
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