The INZONE Hub PC application cannot detect my headphones
If the INZONE Hub cannot detect the headphones, try the following:
- Update the INZONE Hub software on your computer to the latest version.
- For details, refer to the INZONE Hub website.
- Make sure the slide switch of the USB transceiver is set to PC.
- Check the Sound settings of your computer:
- Open Settings.
- Select System → Sound → Sound control panel.
- Select the INZONE headphones you want to use.
- Select Properties.
- If Device usage is set to Don't use this device (disable), change the setting to Use this device (enable).
- Remove any unnecessary devices from the computer.
- Reconnect the USB transceiver or USB audio box to another USB port.
- Check the Windows Update to ensure the computer is updated to the latest version.
- To check the Windows version, go to the Update and Security section in the computer's Settings menu.
- Uninstall and reinstall the INZONE Hub software on your PC.
- Reset or initialize the headphones.
- For detailed instructions, refer to the Help Guide for your specific model.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product.
