There is no sound, or sound is only heard from one side of the headphones.
Follow these steps to troubleshoot this issue:
- Unplug the headphones from the device three times. The last time, make sure to firmly plug it in.
- The issue is resolved
- The issue was due to poor connection which can occur if the plug is dirty. Make sure to clean the plug regularly.
- The issue is not resolved
- Go to the next troubleshooting step.
- Turn up the volume on the connected device.
- The issue is resolved
- The issue may have been caused because the volume was set too low.
- The issue is not resolved
- Go to the next troubleshooting step.
- If you have a different smartphone, Walkman, or other device, perform a Bluetooth pairing with the headphones and one of these other devices, then check to see if sound is heard from the headphones.
- I can hear sound from the headphones
- The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
- I cannot hear sound from the headphones
- The headphones may be malfunctioning, and service may be required.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product.
