General information about PlayMemories Home

This page introduces general and useful information for the PlayMemories Home software.

 Installation

How to:

• How to install the PlayMemories Home software.

Troubleshooting:

• PlayMemories Home won’t launch.
• I cannot install or uninstall the software when the message PlayMemories Home is running is displayed.
• Tools to resolve PlayMemories Home installation or start-up errors.
• You cannot install PlayMemories Home with messages such as PMB.msi or MergeModule x86.msi installer failure.

 Importing

How to:

• How to transfer pictures and videos from a camera to a computer or device
• How to import or transfer photos and videos to a Windows computer via USB connection using the PlayMemories Home software
• How to transfer videos and pictures to a Macintosh computer with PlayMemories Home (for Mac)

Troubleshooting:

• Cannot import images from the camera via a USB connection using the PlayMemories Home software.
• I cannot save data on my computer by wirelessly connecting using PlayMemories Home.
• Error: Connect a device or media to the computer. is displayed on the import screen and the camera is not recognized when attempting to import images with PlayMemories Home.
• It takes a long time to import images or update the database in Playmemories Home.
• A Videos that cannot be imported by PlayMemories Home were found message is displayed and images cannot be imported.

 Disc creation

How to:

• How to burn videos to a disc using PlayMemories Home.

Others

How to:

• How to run the PlayMemories Home Settings Initialization Tool (Windows).
• Is it OK to delete files with the MODD, MOFF, and THM extensions generated when importing images with PlayMemories Home?

Note: Refer to the PlayMemories Home Help page for other ways to use PlayMemories Home other than those listed above.