Sony SupportNW-A306

Article ID : 00344097 / Last Modified : 28/06/2024Print

NW-A300/ZX700 Series Walkman repeatedly restarts

    If you're experiencing frequent restarts by your Walkman (NW-A300/ZX700 Series), try performing a Google Play System Update.

    Updating Google Play on the NW-A300/ZX700 Series

    Step 1 - Restart the Walkman in safe mode

    • If no screen lock is set:
      • Turn on the Walkman and, when the standby screen appears, press and hold the Power button for about 2 seconds.
    • If a screen lock is set:
      • Turn on the Walkman and, when the locked screen appears, press and hold the Power button for about 2 seconds. You don't need to unlock the screen.

    Step 2- Activate Safe mode

    1. Press and hold the Reboot option.
    2. When "Reboot to safe mode" appears, tap OK. The Walkman will restart in safe mode.
    There are two images side by side. The image on the left is the Walkman screen with the power menu displayed. There is a "Reboot" button in the top left of the menu. The image on the right is the screen after tapping "Reboot." The message "Reboot to safe mode" is displayed, and "OK" is displayed in the bottom right.

    Step 3 - Confirm Safe mode

    Before starting, check that Safe mode message is displayed in the bottom left of the screen. Some apps or widgets might appear translucent in safe mode.

    Step 4 - Connect to Wi-Fi

    1. If you have set the screen lock, unlock the screen.
    2. Connect the Walkman to a Wi-Fi network: Settings → Network & internet → Internet.
      For detailed instructions, refer to the Help Guide for your specific model.

    Step 5 - Update Google Play system

    1. Swipe up the Home screen, and then tap Settings → About device.
    2. Tap Android version.
    3. Tap Google Play system update.
    4. Follow the onscreen instructions to complete the update. Once done, you will see the message "Your device is up to date".
    5. Restart the Walkman: Press and hold the Power button for about 2 seconds, and then tap Reboot.