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    I'm encountering a problem with my graphics card and Catalyst applications. What can I do to troubleshoot my GPU?

    If you are encountering an error that may be related to your GPU, please try the suggestions below to troubleshoot.

    • Always update the graphics driver

      Visit your GPU manufacturer's website to download the latest (non-beta) driver. Getting the latest version ensures known issues in old graphics drivers have been fixed.

    • Legacy products, desktop, or workstation graphics card?

      Ensure you are installing the correct driver for your graphics card. If an OEM custom driver is recommended for your system (i.e. VAIO, HP, DELL, Lenovo), then a generic driver from Intel, AMD or NVIDIA may break some functionality. For example, an AMD professional workstation graphics card will not work very well with a desktop driver. Likewise an NVIDIA Quadro card may have issues with the NVIDIA desktop or mobile graphics driver.
      Please visit the system vendor's site to download the custom OEM driver. Legacy drivers should be available on the card manufacturer's site.

    • Driver installation issues

      Windows updates or upgrades may cause driver issues that break OpenGL or OpenCL environments. Typically reinstalling the driver solves this kind of issue. A few reboots, or even manually uninstalling the existing driver may be required to further troubleshoot.

    • For NVIDIA, try a clean driver install.

      During an NVIDIA driver install, click Custom (Advanced) and then "Perform a clean installation."
      NVIDIA driver installation screen. "Custom (Advanced)" is selected.
      NVIDIA driver installation screen. "Perform a clean installation" is checked.

    • Test the OpenCL environment

      OpenCL demos, utilities, or other applications that use OpenCL can help determine if OpenCL works on the system. Note: 32-bit OpenCL applications running properly do not automatically imply the 64-bit OpenCL environment is functional.
      Try to run GPUCapsViewer to see if you can run the OpenCL demos on GPU. If not, please contact the support for your GPU or your system for assistance.
      Geeks3D GPU Caps Viewer screen. It points to the "Start" button in the "OpenCL demos" column at the bottom right of the "OpenCL" tab.

    If you are still encountering issues after trying some of the suggestions above, please submit your GPU log file to our technical support. Your GPU log file is called gpu_video_x64.log or gpu_video_x86.log. It can be found in this folder:
    C:\Users\<username>\AppData\Local\Sony\<PROGRAM NAME>\<VERSION NUMBER>
    AppData is a hidden folder. If you do not see it, you will need to adjust your Folder Options to show hidden files, folders, and drives.