When downloading files from Creators' Cloud Web or Master Cut (Beta) using Safari as the browser, a message is shown saying that the files cannot be extracted.
When [Open “safe” files after downloading] is set to ON in the Safari browser settings, such an error may be displayed depending on the file size. Turn the settings of [Open “safe” files after downloading] to OFF before downloading the file.
- *Some services may not be available in some countries or regions.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product.
