My lens clatters or rattles when I shake it. Is it broken?

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

A linear motor is used to drive the lens. 

When the linear motor is not powered (*), the lens group is not held in a fixed position. If the unit is shaken, the lens group may move and produce a sound. However, this is not a malfunction. 

In addition, even if the internal lens group moves due to vibration during transport, etc., this will not affect the performance, etc. 

* When the camera is turned off or when the unit is not attached to the camera