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Sony SupportFDR-AX Series

FDR-AX700

FDR-AX700 4K HDR Camcorder / Included components may vary by country or region of purchase: RMT-835

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Questions & Answers: 156

How to import or transfer photos and videos to a Windows computer using the PlayMemories HomeThis FAQ explains how to import from a Handycam camcorder, Cyber-shot camera, or α camera onto a Windows computer using PlayMemories Home. Refer to the following links for methods other than what is detailed below
Where can I find the firmware update for my camera or camcorder?You can find firmware updates and other camera applications / software for your camera on the Firmware / Software section of your camera's support page. If you are not sure of your camera model, check out how to
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
There is no picture or a black screen appears in the viewfinder or LCD when attempting to record.Follow this procedure to troubleshoot if there is no picture or a black screen appears in the viewfinder or LCD when attempting to record. Because each of these steps represents a possible solution to this issue
Which mobile applications does my camera support?There are two dedicated mobile apps: Creators' App and Imaging Edge Mobile. To find the firmware version of the camera, refer to the article How to check the firmware version of the camera. Creators' App For more
Imaging Edge Mobile List of Supported CamerasFor a list of supported cameras, features, and its limitation or restrictions with the Imaging Edge Mobile App, please refer to the link below: https://support.d-imaging.sony.co.jp/www/cscs/pmm/products.php?are
I cannot transfer videos to my smartphone through the Imaging Edge Mobile (PlayMemories Mobile successor) app.If you are unable to transfer videos to your smartphone using the Send to Smartphone function of the Imaging Edge Mobile (PlayMemories Mobile successor) app, check the file format of the video you are attempting
Unable to export the images to a camera using PlayMemories Home. / The exported movies or the still images cannot be played back.Check the following when trying to export edited videos larger than 4GB into the camera, or exported videos cannot be played back: The exporting function is not available with the PlayMemories Home™ for Mac software
It takes a long time to import images or update the database in Playmemories Home.Importing images requires updating of the database, which may take a long time depending on the amount of data. If it takes too much time to update, refer to the following website. It takes a long time to import
How to insert the date when printing from the PlayMemories Home software for WindowsIMPORTANT: Make sure you have the recent version of PlayMemories Home software installed on your computer. NOTE:　 The Mac version does not support this function. If you set to print a date stamp on a photo on which

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