After charging the speaker unit, does it turn on?
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Turns on
The issue was caused by a low battery level in the speaker. This is not a malfunction.
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Does not turn on
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Does not charge
It may not be possible to charge correctly. Refer to "Cannot Charge" to find a solution.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
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