I am unable to Optimize (personalize) apps.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
If optimization of the application is not successful, try the following:
- Make sure the application you are trying to personalize is updated to the latest version.
- Open the Sony | Headphones Connect app and perform 360 Reality Audio Setup again.
Note on Amazon Music app: As of October 2021, you cannot optimize the experience on Amazon Music app with the Sony | Headphones Connect app. You will need to enjoy the 360 Reality Audio tracks with an Amazon Music Unlimited subscription without personalization.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
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