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Article ID : 00189340 / Last Modified : 24/10/2024

What should I do If I lose the charging case or one side of the headphones?

Can I buy the charging case or only one side of the headphones?

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Truly Wireless Headphones	What to do if you've lost your left earbud, right earbud or charging case?
Without NFC* LinkBuds Fit (WF-LS910N) LinkBuds Open (WF-L910) LinkBuds S (WF-LS900N) LinkBuds (WF-L900) WF-1000XM5 WF-1000XM4 WF-SP800N	The charging case is available as a replacement part. If you've lost one earbud, please contact Sony's Authorised Service Centers to have your earbuds configured (Go to Product Repair.). The earbuds have pre-set information that allows them to communicate with each other. Only an Authorised Service Center can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration.
With NFC* WF-1000X WF-1000XM3 WF-SP700N WF-SP900	If you've lost the charging case or one earbud, please send the remaining items to Sony's Authorised Service Centers (Go to Product Repair.) so that a replacement for the missing part can be acquired and reset with the remaining components. The earbuds and the charging case all have pre-set information that allows them to communicate with each other. Only an Authorised Service Center can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration.
WF-C700N WF-C510 WF-C500 WF-XB700	You cannot replace missing parts. No spare parts are available for these models.

Truly Wireless Headphones

What to do if you've lost your left earbud, right earbud or charging case?

Without NFC*

LinkBuds Fit (WF-LS910N)
LinkBuds Open (WF-L910)
LinkBuds S (WF-LS900N)
LinkBuds (WF-L900)
WF-1000XM5
WF-1000XM4
WF-SP800N

The charging case is available as a replacement part.
If you've lost one earbud, please contact Sony's Authorised Service Centers to have your earbuds configured (Go to Product Repair.). The earbuds have pre-set information that allows them to communicate with each other. Only an Authorised Service Center can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration.

With NFC*

WF-1000X
WF-1000XM3
WF-SP700N
WF-SP900

If you've lost the charging case or one earbud, please send the remaining items to Sony's Authorised Service Centers (Go to Product Repair.) so that a replacement for the missing part can be acquired and reset with the remaining components. The earbuds and the charging case all have pre-set information that allows them to communicate with each other. Only an Authorised Service Center can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration.