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Sony SupportBluetooth Headphones

WF-1000XM5

WF-1000XM5 Wireless Noise Cancelling Headphones

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Questions & Answers: 155

There is no sound from the headphones, or sound is only heard from one side.If the sound occasionally does not output from the headphones, or the sound of the headphones is interrupted, refer to the article Sound is interrupted or noise occurs while playing music. For other than WF-1000XM5
Supported apps and services for audio devicesQuick Access Auto Play Sound AR Quick Access Model Name App LinkBuds (WF-L900) Amazon Music Endel QQ Music*1 Spotify Xiaowei*1 Ximalaya (Android only)*1 LinkBuds Fit (WF-LS910N) Amazon Music Endel NetEase Cloud
Change in sign-in method for services/applications for TVs and Headphones (For customers who sign-in with Amazon/Apple/Facebook/Google) - Updated on 31st July 2024Sony will unify the IDs used in product services and applications for TVs or headphones to Sony account*, in order to provide more convenient use of the various services offered by Sony Group. Applicable Services/Applications:
How to reset or initialize the Wireless HeadphonesIf the headset cannot be turned on or does not operate correctly, you may perform reset and/or initialize the headset to resolve the issue The reset method differs depending on the product. If your model is not
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
What devices can I use to enjoy the Auto Switch feature?Which devices can I use with the Auto Switch feature? What is Auto Switch? The Auto Switch feature automatically switches the audio output source between your headphones and speaker without needing to operate your
What should I do If I lose the charging case or one side of the headphones?Truly Wireless Headphones What to do if you've lost your left earbud, right earbud or charging case? Without NFC* LinkBuds Fit (WF-LS910N) LinkBuds Open (WF-L910) LinkBuds S (WF-LS900N) LinkBuds (WF-L900) WF-1000XM5
Frequently Asked Questions about the Auto Play featureThis article shows frequently asked questions about Auto Play feature in the Sony | Sound Connect app. Q. The audio device can't connect to Auto Play. A. Check the following: Make sure the smartphone's Bluetooth
I cannot switch the music playback between my headphones and speaker using the Auto Switch featureCheck the following: Start playing music on your smartphone with the Sony | Sound Connect app installed and Auto Switch settings complete. Auto Switch does not work with the connected smartphone's hands-free function
[VIDEO] Sound Connect App (formerly known as Headphones Connect App) - Customizing Audio SettingsHang out with Jackie to learn about the noise cancelling, equalizer, software update and touch sensor function with Sound Connect app. To know more about Sound Connect app, please click here yfZ8HEB1dE4

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