Sound skips or noise is heard from the headphones.

1. Unplug the headphones from the device three times. The last time, make sure to firmly plug it in.
   

   The issue is resolved

   The issue was due to poor connection which can occur if the plug is dirty. Make sure to clean the plug regularly.

   The issue is not resolved

   Go to the next troubleshooting step.

2. Close all apps except the one you are currently using.

   The issue is resolved

   The sound can skip when multiple apps are open at one time.

   The issue is not resolved

   Go to the next troubleshooting step.

3. Check if the issue occurs on all music files.

   The issue occurs on all music files.

   Go to the next troubleshooting step.

   The issue occurs on only one or some specific files.

   The issue may have been caused by the file format. High-resolution audio takes up more file capacity because it contains more information. Due to this, it causes a greater burden when using Bluetooth communication. Convert the files to a different file format, such as MP3 or AAC.

4. Check if the issue also occurs when connected with other devices.

   The issue is resolved

   The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.

   The issue is not resolved

   The headphones may be malfunctioning, and service may be required.

Go to the Headphones Troubleshooting Guide