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Sony SupportBluetooth Headphones

WF-1000XM4

WF-1000XM4 Wireless Noise Cancelling Headphones

Specifications

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Questions & Answers: 163

There is no sound from the headphones, or sound is only heard from one side.If the sound occasionally does not output from the headphones, or the sound of the headphones is interrupted, refer to the article Sound is interrupted or noise occurs while playing music. For other than WF-1000XM5
Loud wind noise can be heard from the Truly Wireless Headphones.When the Noise Canceling function or Ambient Sound Mode is enabled, the wind noise may be louder depending on the environment. If this is the case, check the following: WF-1000XM4 In the Sony | Headphones Connect
My headphones (earbuds) won't connect to the Sound Connect app or the app doesn't detect my headphonesIf this issue occurs, update your Sony | Sound Connect app to the latest version and connect the headphones again. If a new software is available for your headphones, you will be notified with a software update
The remaining battery charges of the left and right WF-1000XM4 earbuds are significantly different.If you experience battery discharge/draining issue on the WF-1000XM4, please download the Headphone Connect app on your mobile device and connect your headphones to perform the latest software update first. While
How to optimise Noise Cancellation to match your listening styleIMPORTANT: Only selective models support Adaptive Sound Control. Check the Applicable Products and Categories section of this article for supported models. Want to reduce or increase Noise Cancellation levels? Interested
Change in sign-in method for services/applications for TVs and Headphones (For customers who sign-in with Amazon/Apple/Facebook/Google) - Updated on 31st July 2024Sony will unify the IDs used in product services and applications for TVs or headphones to Sony account*, in order to provide more convenient use of the various services offered by Sony Group. Applicable Services/Applications:
How to reset or initialize the Wireless HeadphonesIf the headset cannot be turned on or does not operate correctly, you may perform reset and/or initialize the headset to resolve the issue The reset method differs depending on the product. If your model is not
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
What should I do If I lose the charging case or one side of the headphones?Truly Wireless Headphones What to do if you've lost your left earbud, right earbud or charging case? Without NFC* LinkBuds Fit (WF-LS910N) LinkBuds Open (WF-L910) LinkBuds S (WF-LS900N) LinkBuds (WF-L900) WF-1000XM5
[VIDEO] Sound Connect App (formerly known as Headphones Connect App) - Customizing Audio SettingsHang out with Jackie to learn about the noise cancelling, equalizer, software update and touch sensor function with Sound Connect app. To know more about Sound Connect app, please click here yfZ8HEB1dE4

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