General information about PlayMemories Home
This page introduces general and useful information for the PlayMemories Home software.
Installation
How to:
Troubleshooting:
- PlayMemories Home won’t launch.
- I cannot install or uninstall the software when the message PlayMemories Home is running is displayed.
- Tools to resolve PlayMemories Home installation or start-up errors.
- You cannot install PlayMemories Home with messages such as PMB.msi or MergeModule x86.msi installer failure.
Importing
How to:
- How to transfer pictures and videos from a camera to a computer or device
- How to import or transfer photos and videos to a Windows computer via USB connection using the PlayMemories Home software
- How to transfer videos and pictures to a Macintosh computer with PlayMemories Home (for Mac)
Troubleshooting:
- Cannot import images from the camera via a USB connection using the PlayMemories Home software.
- I cannot save data on my computer by wirelessly connecting using PlayMemories Home.
- Error: Connect a device or media to the computer. is displayed on the import screen and the camera is not recognized when attempting to import images with PlayMemories Home.
- It takes a long time to import images or update the database in Playmemories Home.
- A Videos that cannot be imported by PlayMemories Home were found message is displayed and images cannot be imported.
Disc creation
How to:
Others
How to:
- How to run the PlayMemories Home Settings Initialization Tool (Windows).
- Is it OK to delete files with the MODD, MOFF, and THM extensions generated when importing images with PlayMemories Home?
Note: Refer to the PlayMemories Home Help page for other ways to use PlayMemories Home other than those listed above.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
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